What data does speech analytics provide?

We have a trial period, during which we will phone number list a favorable tariff together . We will support your company’s staff: we will help set up the interface, introduce the functionality of the service, teach how to create reports, change and enter tags, new terms.

Impact on customer loyalty

High quality service is directly related to customer loyalty. Regular what is a google core update? and analysis of the quality of customer interactions can not only retain customers, but also improve their impressions of the company, which leads to increased trust and repeat purchases.

What is speech analytics

Speech analytics is a technology that allows you to record telephone conversations, convert them into text and analyze them. It helps control communication mobile database clients, find errors and successful scripts, train personnel.

Before its appearance, companies controlled the work of call center employees, technical support and sales departments manually – they hired personnel to selectively listen to conversations, created verification regulations and checklists.

How speech analytics works

Speech Analytics eliminates the need to waste time selectively listening to phone conversations. It collects data on all calls and analyzes them.

The linguistic basis of the analysis is dictionaries – global and local.

Service is the ability to recognize emotions

Words and changes in the tone of the conversation.

The time for deciphering and processing a call is 3-5 minutes. The report is generated in 1 second. It can be created in the interface of the desktop application and receive data on the entire volume of calls or specific areas – product groups, work of individual employees, reasons for contacting.

Speech recognition system

The speech recognition system works not only according to the given algorithms. It can be trained – familiarized with the speech features of specific users, expanded dictionaries. Each recording processed by the system improves the quality of processing of the next one, reduces the number of errors. The system is based on artificial intelligence. It works with audio recordings as follows:

Divides the sound wave into phonemes – linguistic semantic units.

Referring to his templates, he compares the recognized phonemes with them.

Creates a text version of the entry – arranges the found patterns in an order characteristic of a specific language model.

The recognition accuracy is 90%.

Two audio tracks

The IMOT.IO service creates two audio tracks: one is the operator’s speech, the other is the client’s voice. This improves the quality of tagging and transcription. And it is simply convenient: you can separately listen to the employee’s answers or analyze the consumer’s request.