How to connect transcription of conversations with clients
The IMOT.IO team connects the numbers and keep content up to date them with the speech analytics service. The dictionaries are filled in collaboration with the company’s representatives, as specific terms are important.
Within two weeks, you will have the opportunity to conduct a full-fledged testing of the service. To do this, we:
The cost of using the service depends on the number of mobile database of audio transcription. At the same time, in tariffs for 100,000 or 250,000 minutes, the cost of one minute is lower: if you plan to decipher large volumes, it is better to take a large package – this is profitable.
What is call transcription and what is it for?
Call transcription is the conversion of an audio recording made during a telephone conversation into text.
It can be manual or automatic. Manual transcription involves listening to and retyping the recording, which is long and inconvenient. The audio quality can be low — words and phrases are difficult to recognize. You also have to constantly pause and scroll back to listen to individual fragments.
Automatic transcription is free of such drawbacks: a special program, service, or application automatically converts the conversation into text by matching the identified semantic units with the downloaded templates.
Translation into printed text can be useful in different situations. But most often, audio recognition capabilities are used to monitor calls — this is how they track the quality of work of sales managers, technical support specialists, and call center operators.
What is better: audio or text
It is more convenient to determine the quality of employee communication with clients using text. It is easy to find phrases and words that are important for evaluation, track the use of sales scripts, and highlight the necessary fragments.
Working with audio is more difficult. Listening to voice recordings takes time. Attention is scattered in the process – many moments can be missed.
Why you might need to convert audio to text
Business coaches, sales trainers, and personnel training specialists use audio recordings to text. Analysis of text versions is a good way to find errors and gaps in communication. Having a printout in front of you, it is easy to move on to a certain stage of the conversation, track the vocabulary used, and check compliance with the regulations.