“It is getting busier and busier. There is one person from Communications working on it every day, always supplement by someone from the Customer Contact Center. If something comes in that is typical for the KCC, the KCC employee on duty looks at what nes to be done with it. They then respond via a memo in Coosto and we make a tweet of it.
We are still iting that, but soon the KCC
will send tweets itself. And we do that during the opening hours of the physical counter, I don’t expect (yet) that people will look at it during the weekend. I do that myself, and I’m not the only professional idiot. But the question is whether people really expect that from the municipality?”
In politically sensitive issues, the webcare team . A will email the relevant official or call them, “ buy bulk sms germany because the caller is always faster”. The process is the same as for a press question; these must also be answer quickly and adequately. The majority of tweets are about public space. Normally, you do not always hear anything about the process between your report and the possible solution. However, the Municipality of Eindhoven will immiately send you a message on Twitter about what is happening with your report.With the help of a
Tool Coosto select after extensive tender
A extensive research was done into which webcare tool would be the most suitable. Bas on the how artificial intelligence is influencing programmatic advertising wishes and requirements drawn up together, the municipality submitt a questionnaire to all suppliers. After that, 3 companies seriously pitch. In the end, Coosto was chosen because of its ease of use, its completeness and “only a tiny bit because they are locat in Eindhoven”.
The system can accommodate 30 people, for example each advisor to the alderman who can independently create searches. clean email The Safety sector also has two accounts with which they search very specifically. Carin adds: “I can also see exactly who is logg in how often and what they are doing. So that makes monitoring easier for us. We also look at other issues that are happening in the city.”