Manager Verification Checklist
Depending on the specifics of the business, additional items are add to the checklist. Where sales managers make cold calls, analysts track their number, determine the percentage of miss calls, the minimum and maximum duration of the call.
The checklist may also contain fields for proven mobile seo measures optimization of loading times the execution of orders. For example, if a company has announc discounts or a promotion, managers must talk about them in every dialogue with the client. That is, the words “discount”, “promotion” must be heard. The same applies to prohibit expressions, phrases, stop words – their use can also be record separately.
Sometimes it is useful to focus on one stage of the sale or track mobile database implementation of new technologies, processes. In this case, the corresponding indicators are add to the checklists:
- Changing standards and regulations are the fields for assessing vocabulary and the structure of conversation.
- Launch of a product, model, version – tracking suggestions, complaints.
- Sales decline – statistics of refusals and their reasons.
- Logistics organization – monitoring deadlines and assessing convenience bas on consumer feback
For evaluation, some companies use point systems
when a certain number of points are award for each complet point. For example, during a product presentation, a manager made an offer bas on the client’s nes, but did not list competitive advantages – he will not receive the maximum score for this point.
How to turn quantity into quality
A good manager ensures high conversion of calls into sales. He uses successful scripts, listens to the client, successfully handles objections, and competently gets out of conflict situations. If the entire department consists of such managers, the company receives the plann profit, can forecast it and increase it.
In practice, everything may be different: only a few show decent results, the rest ne training, pumping up skills. In this situation, it is necessary to turn quantity into quality – to increase the percentage of successful communications by correcting typical mistakes.
To this end, companies listen to audio recordings of telephone conversations and during their evaluation receive the following data:
Assessing calls manually is difficult and time-consuming.
It will not be possible to cover the entire volume — the assessment will not be objective. It is much more productive to use a special program or service that will provide full control and will become a convenient analysis tool.
At the same time, the analyst works with the entire volume of calls – outgoing and incoming.Contact us to learn more about the call quality control service and choose the most suitable.