This allows companies to more effectively manage service quality,
Examples of use in different industries
Technologies for translating conversations into text are used in a wide variety of areas:
- Medicine : Doctors use transcription to record conversations with patients, making it easier to keep medical records.
- Legal : Transcriptions of court hearings or telephone mobile database with clients are used to create legally significant documents.
- Education : Transcription of lectures and seminars helps students, especially those with hearing impairments, easily access educational materials in text format.
These examples demonstrate how useful transcription technology can be not only in call centers, but in other mission-critical industries as well.
Benefits of using our service
The IMOT.IO speech analytics service converts a conversation into text using artificial intelligence: it divides the sound wave into phonemes, matches them with templates, and creates text. Recognition time is 3–4 minutes, regardless of the recording length and source: it can be a freshly recorded call or a separately downloaded file from Google Meet, Zoom, Teams, or Skype.
Based on the transcript, our service can tag and segment calls, generate reports and statistics on them.
- Find gaps in communication – correct scripts, teach how to handle objections.
- Track consumer requests – identify frequent reasons for requests, form a product range.
- Create archives of successful and unsuccessful dialogues to teach newcomers.
Speech to text translation accuracy
In addition to automatic call-to-text translation and speech analytics, IMOT.IO can send urgent messages to Telegram. For example, immediately after identifying a conflict conversation, notify the supervisor or senior manager.
The accuracy of speech-to-text translation is 90%. The service uses ready-made dictionaries and can learn: memorize new terms, sales markers, pronunciation features of different users. By analyzing intonation, tempo, and volume, it recognizes emotions with an accuracy of up to 70%.
Unlike standard tools, IMOT.IO integrates with telephony and CRM, and can work at cash registers: microphones with a noise-cancelling function filter out excess noise.