The experience of your users. Some of the features that will be very useful to you are: Shared inbox that can be accessed by all members of the customer support team. In it, it is possible to store multi-channel conversations, so you will not have to go to the different platforms in which your clients contacted you, you will only have to look for the history in this tray and that’s it! Live chat that allows your advisors to chat live with customers from your company website. Meeting Scheduling is a feature that lets you know when your team is available.
This way, your clients will be able to more easily schedule meetings and consultations. Documents is a section where you can store informative material for your clients. Your advisors will be able to reduce attention time by sharing this material, without neglecting Saint Vincent and the Grenadines Email Lists user experience. Team email , allows members of your support team to access any customer’s emails through the shared inbox. Ticket pipelines with which you can organize the request process of your clients. With this function you will be able to monitor the status of each open ticket to make sure you solve the request of your clients.
Task Queues Make It Easy
For you to create tasks to solve each time your team opens a follow-up ticket. In the reporting dashboard, you can store data about your team’s performance, such as the overall time it takes to close tickets or productivity per service representative. With these features your service team will be well equipped to optimize customer service. But, you can always increase the reach of these tools with the following plans. On the other hand, if you intend to strengthen customer service to encourage up-selling and cross-selling, considering HubSpot’s CMS could be a good option .
Through this tool, 100% compatible with the Service Hub, you can show (at certain levels) personalized content to those who are already your clients and other types of content to those who are not yet. What does the Pro plan include? The Service Hub Pro plan includes everything the Starter plan offers and adds data synchronization and automation capabilities. Saving your customer service team a lot of time. At this level you can schedule several. Of the recurring activities of your service advisors, such as. Send preprogrammed emails for recurring questions from your customers.
Automate The Redirection Of Tickets
To speed up the response of your teams, through the ticket pipeline. Create email sequences with automatic and personalized responses. Generate reminders to track important tasks. Send satisfaction surveys automatically once your teams close a follow-up ticket. Classify contacts based on the criteria your teams register with the HubSpot program. This helps you segment lists and schedule responses based on the characteristics and needs of your contacts. Create support content that resolves the frequent questions of your customers without contacting them directly.