With this version, your company’s customer service will be even faster. In addition, this level of Service Hub allows you to keep track of the products that are generating the most inquiries from your customers , which will give you a clearer idea of the interest of people or of the failures or disagreements that a product may be generating in your audience. What does the Enterprise plan include? The Enterprise Plan is the package with the most features. It offers you the characteristics of the two previous plans on a larger scale, that is, for a greater number of service advisors and contact channels.
It also allows you to set realistic goals for improving customer service , but it also provides you with useful support to better organize your teams. Some of its most important features are: Advanced Samoa Email List management with which you can assign roles to users so that they have access only to the functions they need from HubSpot. You can also organize your team as required by your company, that is, you can classify them according to their business unit, brands, region, etc.
Better Organization Of Your Customer Service Team
In general, this function will allow you to have a Practical guides that will guide your teams to solve your clients’ problems, basically they are documents, resources or manuals. For example, here you can store scripts or care protocols. Conversation analysis with which you can obtain real-time information about the calls you make. It allows you to record, transcribe and analyze the interaction you had with each client. Custom objects is the functionality that allows you to store different data such as subscriptions, mailings, events, or products. It helps you set up default sequences to streamline your customer service.
The Enterprise plan will help you exponentially scale your customer service to efficiently respond to the specific needs of your users. In some cases, the intervention and collaboration of the sales team together with the service team will be necessary, for which HubSpot Sales Hub can be extremely useful to optimize the follow-up of opportunities. How to choose the most suitable Service Hub plan for you? Now that you know the features and benefits of each HubSpot Customer Support module plan. It’s probably easier for you to identify which tools your team needs.
Customers Need Will Allow You To Identify
So, to choose the most suitable Service Hub plan for your company, you must take into account three factors. The type of service that your the most requested service channels and choose the features. That allow you to serve these channels. The size of your customer service team . In other words, the more numerous this department is, the more you will require tools. That help them better manage and organize their activities . In this case, the Enterprise plan can be a great option. However, if your team is small, they will require information. Sharing or automation tools to speed up the response to users.