In an industry where people do business without physical encounters, it’s easy to overlook a valuable issue: the customer experience.
The quality of the customer experience includes every point of contact the buyer has with the product. This includes advertising, the product itself, and service features, ease of use, reliability, and of course, customer service.
In a saturated market, buyers face many choices every day.
While marketplace platforms themselves can provide great customer service during and after a sale, it’s still up to the seller on how to provide a more personalized experience.
The purpose of improving your customer experience is to make your customers happy. And happy customers are loyal customers.
So how do you start improving your customer experience
Take advantage of discount vouchers
Plan your voucher campaign. At Shopee, if a buyer visits your store, you can give vouchers or coins if they follow your store. This can encourage them to continue browsing your product so they can use the discount voucher in the end.
Update them
Sellers who value their customers know whatsapp mobile number list the importance of communication. Sending photos before product delivery gives more confidence to buyers and ensures that the product to be delivered is accurate.
Push reviews
Reviews directly reflect the store’s reputation. On the other hand, it is also an effective tool for building the trust of your customers who are not familiar with the store. .
Shopee and Lazada provide programs that recommend well-performing stores in search results. To qualify, a store must have a high positive rating.
In a saturated market, reviews are your main selling point
While the marketplace has set incentives to drive reviews, there are also strategies you can employ to get more reviews.
One effective way is to ask for it when they open your package . Adding a few free surprises will make your review request Marketing List effective. People love to share good experiences and of course, what better way to make them feel good than with a surprise item?
It also doesn’t hurt to ask customers directly to share their buying experience in the reviews section.
