Financial company X uses encrypt VoIP to protect customer communications. Data leakage is now eliminat .
— Automatic recording of calls in palestine email list 112367 contact leads CRM . — Displaying information about the client during a call . — Setting up automatic dialing and voice notifications .
Example: Company P integrat IP telephony with CRM, and managers began to see the client’s history immiately upon calling . This accelerat the processing of applications by 30% .
Flexible settings and additional functions
IP telephony allows you to customize the system to suit your business nes .
— Interactive voice menu (IVR) – the client chooses the requir department. — Flexible routing – calls can be direct to different sender policy framework (spf) departments,
depending on the workload. — Answering machines and voice mailings – a convenient way to notify clients.
Example: Service center G set up IVR – now clients are immiately direct to the right department, and the time it takes to process requests has been cut in half .
IP Telephony Security: How to Protect Your Business from Threats
IP telephony is convenient, flexible and cost-effective , but it can also be vulnerable to fraud, hacking and data leaks . To avoid these risks, it is important to understand the main threats and how to protect yourself .
In this section we will look at the main calling list dangers and best practices for ensuring VoIP communication security.
1. Main threats to IP telephony Integration with CRM
Although traditional telephones can also be subject to wiretapping, IP telephony, due to its digital nature, requires a special approach to security .
The most common threats are Integration with CRM
— Fraud (telephone fraud) – attackers use the telephone system to make expensive calls at your expense. — Spoofing (number substitution) – hackers can substitute your company number and make calls on your behalf. — DDoS attacks – cybercriminals can overload the network with calls, blocking the telephony. — Call interception – if VoIP communication is not encrypt, attackers can listen in on the conversations. — Brute-force attacks – automatic selection of passwords to hack SIP accounts.